Refund & Cancellation Policy
Thank you for supporting my small business. As every order is processed, packaged, and shipped entirely by one person, I kindly ask that you read this policy carefully before placing an order.

By completing your purchase, you acknowledge and agree to the following refund and cancellation terms.
                                                                                                                                                                                                                  - LPS Evie -
Refund Policy
All sales are final.
I do not offer refunds, returns, or exchanges unless an error was made on my end, such as:
  • A missing item from your order.
  • An incorrect item being sent.
I do not issue refunds for:
  • Buyer’s remorse
  • Accidental purchases
  • Changing your mind after placing an order
  • Delays caused by postal services or customs
  • Lost, stolen, or misdelivered packages after they have been accepted by the shipping carrier
  • Incorrect shipping addresses provided by the customer
Missing Item Claims
If you believe an item is missing from your package, you must provide an uninterrupted video recording of opening the package.
The video must clearly show:
  • The unopened package before opening.
  • All six sides of the package (front, back, left, right, top, and bottom).
  • The shipping label.
  • The package being opened without any cuts or edits.
  • Every item removed from the package.
Claims submitted without proper video proof will not be accepted.
This requirement is in place because, unfortunately, I have experienced fraudulent claims in the past. These measures help protect both my business and honest customers.

Lost, Delayed, or Returned Packages
Every order is shipped with a tracked shipping number.
Once your order has been accepted by the shipping carrier and leaves my possession, I am not liable for delays, losses, or delivery issues caused by postal services, customs, or third-party shipping providers.
Please monitor your tracking information regularly after it has been emailed to you. Because I use a trusted third-party shipping agency that offers affordable tracked shipping, I do not have a personal return address available for returned parcels.

If your tracking shows unusual activity, delivery issues, or no updates, please contact me immediately. If your tracking has not updated for 21 days, you need to notify me before the 21st day, after 21st day If i'm not informed there's nothing I can do.The sooner I am informed, the better chance I have of assisting you by contacting the shipping agency or starting an investigation.
Shipping Compensation
If your package is officially declared lost and all available investigations have been completed, any compensation is limited to what my shipping agency provides.

The maximum compensation available through my shipping agency is USD $10, plus the original shipping cost.

By placing an order, you acknowledge and accept this limitation.
Order Cancellations
If you wish to cancel your order, please contact me as soon as possible.

If your order has not yet been shipped, cancellation may be possible. However, a cancellation fee will apply to cover payment processing fees, administrative costs, and the time already spent preparing your order. Once an order has been shipped, it cannot be cancelled. Please purchase carefully and be certain before placing your order.
Contact Information
If you experience any issues with your order, please contact me as soon as possible.
You may reach me through:

Please do not contact me through TikTok, as I rarely check my TikTok messages and may not see your messages.

Thank you for respecting my policies and supporting my small business. Every order is personally handled by me, and these policies are in place to protect both my business and my customers while ensuring a fair experience for everyone.
FREQUENTLY ASKED QUESTION

How do I place an order?

Browse our shop, add items to your cart, and proceed to checkout. We accept PayPal and major credit cards. Orders are confirmed via email ♡

What condition are the LPS figures in?

Our pre-loved pets are carefully checked and graded before being listed, with condition details included in every description. 🌷 Custom pieces are made by hand and completely brand new! freshly baked by yours truly! 🎂✨

Do you ship internationally?

Shipping availability varies by location! Please check at checkout to confirm whether we ship to your country ♡

Can my order be packaged and posted on your social media?

Absolutely! ♡ Just add the separate "Package My Order" listing to your cart. I'll personally film, edit, and share your packing video on both my TikTok and Instagram for everyone to enjoy! ✨🐾

What is your return policy?

Our shipping and return information can be found on every listing, just below the "Add to Cart" section. ✨ Please be sure to read it carefully before purchasing, as it contains important information about your order ♡

I have a question, but I don't want to contact you by email.

That's completely fine! ♡ You can message me through my shop Instagram, @lpsevie_closet, for any questions about your order. Because of time zone differences, please allow up to 10 hours for a reply. I always do my best to respond to every customer! ✨ If it's been more than 6 hours without a response, there's a good chance I'm asleep🌷

Please avoid contacting me through TikTok, as I'm not very active there and may not see your message.
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lpseviee@gmail.com
© 2026 by LPS Evie Shop.